HOW LONG BEFORE SHIPPING YOUR ITEM: We normally ship within 48 to 72 hours upon you placing your order and it is verified. Sometimes we may be in the process of getting an item back in stock and that will slow down the order being sent. You will be notified when you make your order, if the item is not in stock.

WHAT DO I DO IF THE PACKAGE IS DAMAGED: DO NOT ACCEPT IT! Please refuse any package that looks damaged.

RETURN POLICY: Please note that our return policy is this: if you get it and it doesn't work or is not what you want return it with the receipt for your account to be credited, must be within 30 days. In the case of backorder's your account will not be charged until shipment and we will notify you with an e-mail. If you don't find something you're looking for please e-mail us.

ALWAYS HERBS, LTD PRIVACY POLICY:
All information you provide us is confidential. We do not share any of your information with any other company and your credit care information is destroyed upon payment. We do not keep your information on file. Our checkout area is on a secure site.